Article 8: Returns

1. 1. If the product is damaged or contains defects the user agrees to report said defects to the site within 7 days of receiving the merchandise. The site will then determine the best course of action to be taken. The company will not provide returns for any reports received after 7 or more days have elapsed from the delivery date; user must provide photos of the shipping box, figure box and the figure damages to the company email, info@lunapark.store

2. 2. Users agree to follow the process noted above and to abide by any service terms set by the company.

3. If you wish to cancel your order, there will be a ¥2000 restocking fee.